After placing your order, you will receive an email confirming your order details. Once your item has shipped, you will receive a second email with tracking information.
All of our jewellery is delivered via secure courier. We do not use the Post Office or Post Net. For orders above R5000 the delivery is complimentary. Most areas within South Africa are delivered overnight but outlying areas will take two to three days. When placing your order please bear in mind that manufacture time is ten working days but if you do require your item sooner please contact heather@exclusivitybydesign.com who will be able to assist you.
We welcome international orders and, once your item is manufactured, your item will generally be delivered within four to five working days. Again you will receive full tracking information once your order has been dispatched.
Please note we do not accept returns on any custom made or personalised piece of jewellery.