Frequently Asked Questions

The pieces in our Personalised Collection are created in 9ct gold and we can work with yellow, rose or white gold. We also create pieces in sterling silver and all the pieces in our Wildlife Collection are exclusively created in sterling silver. We also use small round brilliant diamonds in both our Carter and Gold and Diamond Initial disc pendants.

As each piece is custom made just for you we can alter any elements of a design specifically for you. We can offer longer/shorter chains, diamonds can be added as can birthstones and we can make all our 9ct gold discs smaller or larger.

Unfortunately not. As each piece is entirely custom made for you and personalised to represent your loved ones we are unable to accept returns.

Yes we can. Depending on the type of breakage and wear, we can offer a repair or a replacement in the case of a faulty product. Repairs and replacements may incur a small fee.

Yes, we are based in Johannesburg and whilst we do not have a physical store we happily courier our jewellery both within South Africa and internationally. If you are based overseas please email so we can provide you with an accurate courier quote.

All 9ct gold pieces are sent in luxury embossed jewellery box and tied with a ribbon. For a small additional charge we can add a personalised gift card.

We accept a variety of payments including Paypal, Payfast and payment via EFT. Please note that we require your payment to have cleared (or received your proof of payment) before work begins on your order.

Yes we have gift vouchers available which can be purchased (and also redeemed) by emailing Gift cards start from R1000.